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Recharge - Criteo

Send every Recharge event to Criteo, server-side

Q: How do I check that Recharge events are reaching Criteo?

Open Criteo Management Center › Assets › Events. The event log shows server-side arrivals and the identifiers they carried.

Q: Will a purchase be counted twice?

No. Browser and server copies of the same purchase collapse on event ID, so nothing is counted twice.

Q: How long does it take to connect Recharge to Criteo?

Most brands are live in under 20 minutes. Once Recharge is connected, every destination receives the same resolved events, Criteo included.

Each event is resolved to a person against a 750M+ device graph before it reaches Criteo, with restored click IDs, deduplicated conversions and delivery you can audit.

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US device IDs in the graph: 750M+
Match rate on events: 90%+
Identity window, per customer: Lifetime
Most brands are live: <20 min

How it flows

How a Recharge event reaches Criteo. Captured on the server, resolved to a person, then sent.

01 Capture

Captured from Recharge

Bring subscription events into the same resolved customer: new subscriptions, renewals, churn and reactivation.

See the Recharge integration

RechargeWhat it sends

subscription_idthe subscription, not the order
charge_ideach recurring charge
email / phonesubscriber contact
statusactive, cancelled, paused, reactivated
is_first_chargenew subscription versus renewal
product / frequencywhat they subscribed to and how often

02 Understand

Resolved to one person before it leaves

Every Recharge event is matched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer rather than two strangers.

How resolution works

Resolved before it is sent

IdentityMatched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer.
customer_typeNew or returning, resolved before send.
DeduplicationBrowser and server copies of the same purchase collapse on event ID, so nothing is counted twice.
Bot and fraud filteringAutomated traffic never reaches the model, because what you keep out of the training set matters as much as what goes in.

Ad platforms accept almost anything and tell you very little. These controls exist so you can see what was sent and what was accepted, rather than inferring it from a reporting gap.

03 Activate

Delivered to Criteo

Send resolved conversions to Criteo so retargeting stops re-serving people who already bought, and starts optimizing on the ones who did.

See the Criteo integration

CriteoWhat it receives

hashed emailmatch the buyer for suppression and matching
criteo_click_idcredit the click
event_iddedupe against the OneTag
value / currencyvalue-based bidding
product idssuppress the exact items already bought

The catch

Recharge fires a charge event on every renewal.

Forwarded naively, your ad platform learns that customers you already acquired keep converting, and prospecting drifts toward people who look like existing subscribers. Only the first charge is an acquisition.

Where to check in CriteoDelivery you can audit

Criteo Management Center Assets Events

The event log shows server-side arrivals and the identifiers they carried.

What changes

What changes when Recharge feeds Criteo. Two gains on the Criteo side, two on the Recharge side.

Criteo

Server-side delivery

Events reach Criteo through its server API rather than the browser, so ad blockers and ITP don’t cost you conversions.

Criteo

Identity-resolved events

Events sent to Criteo carry the resolved customer whenever Upstack can identify one, matched against a 750M+ device graph.

Recharge

Subscriptions as their own conversion

Send new subscriptions to the ad platforms as a distinct event, not lumped in with one-time orders.

Recharge

Renewals counted properly

Recurring charges are forwarded as real revenue, so LTV reporting reflects what the customer is actually worth.

Setup

Live in under 20 minutes.

Connect Recharge once and every destination, Criteo included, is forwarded the same resolved events.

Upstack dashboardExample

Recharge Data source Connected

Criteo Destination Healthy

Read the full Criteo setup guide

01

Connect Recharge

Bring subscription events into the same resolved customer: new subscriptions, renewals, churn and reactivation.
02

Add the Criteo destination

Under Destinations, add Criteo. Every resolved Recharge event is then forwarded to it.
03

Check delivery to Criteo

Every conversion is inspectable from the moment it fires to the moment the platform confirms it.