Shopify to Gorgias
Forward every Shopify event to Gorgias server-side, resolved to a person against a 750M+ device graph — so every touchpoint lands against one customer, not a fragment of one.
Connection
Connect Shopify to Gorgias with Upstack Data
Shopify
One server-side setup that captures every Shopify storefront and checkout event, then forwards it to every tool you spend on.
Shopify integrationGorgias
Give support the resolved customer — every order and touchpoint attached to one profile.
Gorgias integrationWhat changes
What changes when Shopify feeds Gorgias.
Server-side delivery
Events reach Gorgias through its server API, not the browser — so ad blockers, ITP and consent banners don’t cost you conversions.
Identity-resolved events
Every event sent to Gorgias carries a resolved customer, matched against a 750M+ device graph.
100% of conversions, server-side
Orders are captured from Shopify’s servers, so nothing is lost to ad blockers, ITP or a failed browser call.
Recognise returning customers
Shopify customer IDs, emails and phones are matched against the graph, so repeat buyers are identified across devices.
What actually moves
What Shopify carries, and what Gorgias needs.
Shopify and Gorgias describe a customer with different vocabularies. This is the mapping Upstack applies on the way through — the left column is what Shopify can put on an event, the right is what Gorgias can actually use.
Shopify sends
- order_id
- Shopify order and checkout token
- email / phone
- customer contact from checkout
- customer_id
- Shopify customer record, if they have one
- line_items
- products, variants and quantities
- total / subtotal / discount
- order economics
- customer_type
- new or returning, resolved before send
Gorgias receives
- email / phone
- match the ticket to a customer
- order history
- give the agent context
- external_id
- one profile, not three
Delivery you can audit
How you know it is working.
Post-purchase timing is the whole product. These controls exist so requests go to the right person at the right point.
Per-order inspection
Trace any request back to the order and customer it came from.Deduplication
One purchase, one request — even when the order is amended.Bot and fraud filtering
Fraudulent orders never enter the request queue.
Where to check in Gorgias
Gorgiasopen any ticket. The customer sidebar should show the full order history rather than a single order.
Related connectors
Other places Shopify can send to.
- ShopifyMeta Conversions API
- ShopifyGoogle Ads Conversions
- ShopifyTikTok Events API
- ShopifyPinterest
- ShopifySnapchat
- ShopifyReddit
- ShopifyMicrosoft Ads
- ShopifyX
Other sources that feed Gorgias.
- WooCommerceGorgias
- BigCommerceGorgias
- Checkout ChampGorgias
- RechargeGorgias
- Custom stackGorgias
- FunnelishGorgias
- Lasso CommerceGorgias
- Phoenix TechnologiesGorgias
- SkioGorgias
- Loop SubscriptionsGorgias
- StripeGorgias
- Everything Gorgias can take12 sources feed Gorgias, and the setup is the same for each one.Gorgias integration
- How resolution worksEvery event matched against a 750M+ device graph before it is forwarded.Upstack Signal
- What it costsThree plans that scale with your order volume. Every connector is on every plan.See pricing
Get Shopify talking to Gorgias.
A 15-minute walkthrough of this connector on your own account.