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Gorgias

Send Funnelish funnel events to Gorgias

Q: How do I check that Funnelish events are reaching Gorgias?

Open Gorgias › open any ticket. The customer sidebar should show the full order history rather than a single order.

Q: Will a customer be asked twice about one order?

No. One purchase, one request, even when the order is amended.

Q: How long does it take to connect Funnelish to Gorgias?

Most brands are live in under 20 minutes. Once Funnelish events reach Upstack, every destination receives the same resolved events, Gorgias included.

Each event is resolved to a person against a 750M+ device graph before it reaches Gorgias, so every touchpoint lands against one customer, not a fragment of one.

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US device IDs in the graph: 750M+
Match rate on events: 90%+
Identity window, per customer: Lifetime
Most brands are live: <20 min

How it flows

How a Funnelish event reaches Gorgias. Tracked on the funnel page, resolved to a person, then sent.

01 Capture

Captured from Funnelish

Add the Upstack Pixel to your Funnelish funnels to track what shoppers do there. When Funnelish creates the order in Shopify, Upstack records it like any other Shopify order.

See the Funnelish integration

FunnelishWhat it sends

page / eventsfrom the Upstack Pixel in each funnel’s head
fbclid / gclid / ttclidclick IDs kept on the way to checkout
order_idthe Shopify order Funnelish creates
order sourceshows as Funnelish in Upstack reports

02 Understand

Resolved to one person before it leaves

Every Funnelish event is matched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer rather than two strangers.

How resolution works

Resolved before it is sent

IdentityMatched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer.
customer_typeNew or returning, resolved before send.
DeduplicationOne purchase, one request, even when the order is amended.
Bot and fraud filteringFraudulent orders never enter the request queue.

Post-purchase timing is the whole product. These controls exist so requests go to the right person at the right point.

03 Activate

Delivered to Gorgias

Give support the resolved customer: every order and touchpoint attached to one profile.

See the Gorgias integration

GorgiasWhat it receives

email / phonematch the ticket to a customer
order historygive the agent context
external_idone profile, not three

The catch

A funnel order carries the contact fields from the order form and nothing else.

Without resolution a repeat funnel buyer looks like a new person on every purchase, so review and loyalty history never accumulates.

Where to check in GorgiasDelivery you can audit

Gorgias open any ticket

The customer sidebar should show the full order history rather than a single order.

What changes

What changes when Funnelish feeds Gorgias. Two gains on the Gorgias side, two on the Funnelish side.

Gorgias

Server-side delivery

Events reach Gorgias through its server API rather than the browser, so ad blockers and ITP don’t cost you conversions.

Gorgias

Identity-resolved events

Events sent to Gorgias carry the resolved customer whenever Upstack can identify one, matched against a 750M+ device graph.

Funnelish

Funnel pages tracked

The pixel loads in the head of every funnel page, so visits and the events you configure are recorded on pages your theme never touches.

Funnelish

One setup, every destination

Connect Funnelish once and forward to every ad platform and email tool you run.

Setup

Live in under 20 minutes.

Connect Funnelish once and every destination, Gorgias included, is forwarded the same resolved events.

Upstack dashboardExample

Gorgias Destination Healthy

Read the full Gorgias setup guide

01

Add the Upstack Pixel to each funnel

In Funnelish, add the Upstack Pixel snippet to each funnel as a tracking code placed with Append To Page Head. If the funnel links to Shopify, add the script that keeps click IDs and UTMs on the link.
02

Add the Gorgias destination

Under Destinations, add Gorgias. Every resolved Funnelish event is then forwarded to it.
03

Check delivery to Gorgias

Trace any request back to the order and customer it came from.