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Upstack Data

Loop Subscriptions to Okendo

Forward every Loop Subscriptions event to Okendo server-side, resolved to a person against a 750M+ device graph — so every touchpoint lands against one customer, not a fragment of one.

What changes

What changes when Loop Subscriptions feeds Okendo.

Server-side delivery

Events reach Okendo through its server API, not the browser — so ad blockers, ITP and consent banners don’t cost you conversions.

Identity-resolved events

Every event sent to Okendo carries a resolved customer, matched against a 750M+ device graph.

Every event, server-side

Storefront and checkout events are captured from Loop Subscriptions on the server, independent of the browser.

One setup, every destination

Connect Loop Subscriptions once and forward to every ad platform, email tool and warehouse you run.

What actually moves

What Loop Subscriptions carries, and what Okendo needs.

Loop Subscriptions and Okendo describe a customer with different vocabularies. This is the mapping Upstack applies on the way through — the left column is what Loop Subscriptions can put on an event, the right is what Okendo can actually use.

Loop Subscriptions sends

subscription_id
the Loop subscription across its whole life
email / phone
subscriber contact
event_type
renewal, swap, skip, pause, cancel or save
line_items
products after any swap
total / interval
charge amount and billing cadence
customer_type
new or returning, resolved before send

Okendo receives

email
who to survey
order_id
the purchase in question
product IDs
what to ask about

Delivery you can audit

How you know it is working.

Post-purchase timing is the whole product. These controls exist so requests go to the right person at the right point.

  • Per-order inspection

    Trace any request back to the order and customer it came from.
  • Deduplication

    One purchase, one request — even when the order is amended.
  • Bot and fraud filtering

    Fraudulent orders never enter the request queue.

Where to check in Okendo

Okendothe review request schedule, checked against the same day's orders.

Get Loop Subscriptions talking to Okendo.

A 15-minute walkthrough of this connector on your own account.