Phoenix Technologies to Gorgias
Forward every Phoenix Technologies event to Gorgias server-side, resolved to a person against a 750M+ device graph — so every touchpoint lands against one customer, not a fragment of one.
Connection
Connect Phoenix Technologies to Gorgias with Upstack Data
Phoenix Technologies
Capture Phoenix Technologies orders from the server, including the upsell sequence, so the complete order value reaches every downstream tool.
Phoenix Technologies integrationGorgias
Give support the resolved customer — every order and touchpoint attached to one profile.
Gorgias integrationWhat changes
What changes when Phoenix Technologies feeds Gorgias.
Server-side delivery
Events reach Gorgias through its server API, not the browser — so ad blockers, ITP and consent banners don’t cost you conversions.
Identity-resolved events
Every event sent to Gorgias carries a resolved customer, matched against a 750M+ device graph.
Every event, server-side
Storefront and checkout events are captured from Phoenix Technologies on the server, independent of the browser.
One setup, every destination
Connect Phoenix Technologies once and forward to every ad platform, email tool and warehouse you run.
What actually moves
What Phoenix Technologies carries, and what Gorgias needs.
Phoenix Technologies and Gorgias describe a customer with different vocabularies. This is the mapping Upstack applies on the way through — the left column is what Phoenix Technologies can put on an event, the right is what Gorgias can actually use.
Phoenix Technologies sends
- order_id
- Phoenix order reference
- email / phone
- contact from the order record
- line_items
- initial purchase and any upsells
- total / rebill_amount
- first charge separated from recurring
- transaction_state
- approved, declined or rebill
- customer_type
- new or returning, resolved before send
Gorgias receives
- email / phone
- match the ticket to a customer
- order history
- give the agent context
- external_id
- one profile, not three
Delivery you can audit
How you know it is working.
Post-purchase timing is the whole product. These controls exist so requests go to the right person at the right point.
Per-order inspection
Trace any request back to the order and customer it came from.Deduplication
One purchase, one request — even when the order is amended.Bot and fraud filtering
Fraudulent orders never enter the request queue.
Where to check in Gorgias
Gorgiasopen any ticket. The customer sidebar should show the full order history rather than a single order.
Related connectors
Other places Phoenix Technologies can send to.
- Phoenix TechnologiesMeta Conversions API
- Phoenix TechnologiesGoogle Ads Conversions
- Phoenix TechnologiesTikTok Events API
- Phoenix TechnologiesPinterest
- Phoenix TechnologiesSnapchat
- Phoenix TechnologiesReddit
- Phoenix TechnologiesMicrosoft Ads
- Phoenix TechnologiesX
Other sources that feed Gorgias.
- ShopifyGorgias
- WooCommerceGorgias
- BigCommerceGorgias
- Checkout ChampGorgias
- RechargeGorgias
- Custom stackGorgias
- FunnelishGorgias
- Lasso CommerceGorgias
- SkioGorgias
- Loop SubscriptionsGorgias
- StripeGorgias
- Everything Gorgias can take12 sources feed Gorgias, and the setup is the same for each one.Gorgias integration
- How resolution worksEvery event matched against a 750M+ device graph before it is forwarded.Upstack Signal
- What it costsThree plans that scale with your order volume. Every connector is on every plan.See pricing
Get Phoenix Technologies talking to Gorgias.
A 15-minute walkthrough of this connector on your own account.