Home
Connectors
Phoenix Technologies - Yotpo

Yotpo

Send every Phoenix Technologies event to Yotpo, server-side

Q: How do I check that Phoenix Technologies events are reaching Yotpo?

Open Yotpo › Reviews › the request queue, which should now contain the orders that previously had no email attached.

Q: Will a customer be asked twice about one order?

No. One purchase, one request, even when the order is amended.

Q: How long does it take to connect Phoenix Technologies to Yotpo?

Most brands are live in under 20 minutes. Once Phoenix Technologies is connected, every destination receives the same resolved events, Yotpo included.

Each event is resolved to a person against a 750M+ device graph before it reaches Yotpo, so every touchpoint lands against one customer, not a fragment of one.

Request a demo Start free trial

US device IDs in the graph: 750M+
Match rate on events: 90%+
Identity window, per customer: Lifetime
Most brands are live: <20 min

How it flows

How a Phoenix Technologies event reaches Yotpo. Captured on the server, resolved to a person, then sent.

01 Capture

Captured from Phoenix Technologies

Capture Phoenix Technologies orders from the server, including the upsell sequence, so the complete order value reaches every downstream tool.

See the Phoenix Technologies integration

Phoenix TechnologiesWhat it sends

order_idPhoenix order reference
email / phonecontact from the order record
line_itemsinitial purchase and any upsells
total / rebill_amountfirst charge separated from recurring
transaction_stateapproved, declined or rebill

02 Understand

Resolved to one person before it leaves

Every Phoenix Technologies event is matched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer rather than two strangers.

How resolution works

Resolved before it is sent

IdentityMatched against a 750M+ device graph, so a phone browse and a desktop checkout resolve to one customer.
customer_typeNew or returning, resolved before send.
DeduplicationOne purchase, one request, even when the order is amended.
Bot and fraud filteringFraudulent orders never enter the request queue.

Post-purchase timing is the whole product. These controls exist so requests go to the right person at the right point.

03 Activate

Delivered to Yotpo

Enrich post-purchase touchpoints in Yotpo with identity-resolved order data.

See the Yotpo integration

YotpoWhat it receives

emailwho to ask for the review
order_idwhich purchase the request is about
product IDswhich product is being reviewed

The catch

High order volume with guest checkout produces many partial customer records, so review requests go to fragments of a person rather than to the person.

Where to check in YotpoDelivery you can audit

Yotpo Reviews the request queue

which should now contain the orders that previously had no email attached.

What changes

What changes when Phoenix Technologies feeds Yotpo. Two gains on the Yotpo side, two on the Phoenix Technologies side.

Yotpo

Server-side delivery

Events reach Yotpo through its server API rather than the browser, so ad blockers and ITP don’t cost you conversions.

Yotpo

Identity-resolved events

Events sent to Yotpo carry the resolved customer whenever Upstack can identify one, matched against a 750M+ device graph.

Phoenix Technologies

Every event, server-side

Storefront and checkout events are captured from Phoenix Technologies on the server, independent of the browser.

Phoenix Technologies

One setup, every destination

Connect Phoenix Technologies once and forward to every ad platform, email tool and warehouse you run.

Setup

Live in under 20 minutes.

Connect Phoenix Technologies once and every destination, Yotpo included, is forwarded the same resolved events.

Upstack dashboardExample

Phoenix Technologies Data source Connected

Yotpo Destination Healthy

Read the full Yotpo setup guide

01

Connect Phoenix Technologies

Capture Phoenix Technologies orders from the server, including the upsell sequence, so the complete order value reaches every downstream tool.
02

Add the Yotpo destination

Under Destinations, add Yotpo. Every resolved Phoenix Technologies event is then forwarded to it.
03

Check delivery to Yotpo

Trace any request back to the order and customer it came from.

FAQ

Questions about Phoenix Technologies and Yotpo.

How do I check that Phoenix Technologies events are reaching Yotpo?

Open Yotpo › Reviews › the request queue, which should now contain the orders that previously had no email attached.

Will a customer be asked twice about one order?

No. One purchase, one request, even when the order is amended.

How long does it take to connect Phoenix Technologies to Yotpo?

Most brands are live in under 20 minutes. Once Phoenix Technologies is connected, every destination receives the same resolved events, Yotpo included.